Terms of service

1. Who you are contracting with

The services described on this site are provided by Epoxlab, LLC, a limited liability company registered in [State], United States(“Epoxlab”, “we”, “us”). By creating an account on any of our products, or by paying for a subscription, you agree to these terms.

If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and “you” means that company.

2. Accounts

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for everything that happens under your account, including keeping your credentials secret.
• One person or company per account. Sharing a single seat across an organisation is not permitted where a product prices by seat.
• Tell us promptly at hello@epoxlab.com if you believe your account has been accessed without your permission.

3. Subscriptions, billing, and renewal

Our products are sold as subscriptions billed in advance, monthly unless the product states otherwise. Payments are processed by Stripe; we do not store your full card details.

• Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then current price, until you cancel.
• Cancelling. You can cancel at any time from the billing page inside the product. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
• Free trials. Where a product offers a trial, a payment method is collected upfront and the first charge is taken when the trial ends unless you cancel before that date.
• Price changes. We will give at least 30 days notice by email before a price change affects your renewal. Continuing after that date is acceptance of the new price.
• Taxes. Prices exclude sales tax and VAT unless stated. Where we are required to collect them, they are added at checkout.
• Failed payments. If a charge fails we may retry it and may suspend access until payment succeeds.

Refunds are governed by our refunds and cancellation policy.

4. Usage limits and metered features

Some products meter usage, for example by the number of connected accounts, the number of scheduled posts, or the seconds of video processed. Your plan sets those limits, they are shown in the product before you spend against them, and exceeding them may pause the feature until the next period or until you upgrade.

Where a product sells credits, credits included with a subscription expire at the end of each billing period. Credits bought as a one off pack do not expire while your account is open.

5. Your content

You keep ownership of everything you upload, and of the output our products generate for you. You grant us a limited licence to host, process, and transmit that content strictly to operate the service for you, including passing it to the infrastructure and model providers listed in our privacy policy.

You are responsible for having the rights to what you upload. In particular you confirm that:

• You own or are licensed to use any footage, images, audio, logos, and brand assets you supply.
• Where a product renders a person’s likeness or voice, you have that person’s written and informed consent for the use you are making.
• Your use complies with the rules of any third party platform you publish to, including their automation, disclosure, and synthetic media policies.

6. Acceptable use

You may not use our products to:

• Create content that depicts a real person without their consent, including sexual, defamatory, or deceptive depictions.
• Impersonate a person or organisation, or misrepresent the origin of content in a way likely to deceive.
• Produce or distribute unlawful, harassing, or infringing material.
• Attempt to break, overload, reverse engineer, or gain unauthorised access to the service or its infrastructure.
• Resell or white label the service without a written agreement with us.
• Evade platform rules, rate limits, or bans imposed by a third party service.

We may suspend or terminate an account that breaches this section, and where the breach is serious we may do so without notice.

7. Availability

We work to keep the products running, but we do not promise uninterrupted service. We may change, suspend, or retire a feature. Where a change materially reduces what you have paid for, we will tell you by email and, if you ask within 30 days, refund the unused portion of your current period.

8. Intellectual property

The software, interfaces, models we have trained, brand names, and marks used across our products remain ours. These terms grant you a limited, non exclusive, non transferable right to use the products while your subscription is active, and nothing more.

9. Disclaimers and liability

The products are provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non infringement. Generative features produce output that can be wrong, and reviewing output before publishing it is your responsibility.

To the fullest extent permitted by law, our total liability arising out of these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim, and we are not liable for lost profits, lost revenue, lost data, or indirect or consequential loss.

10. Indemnity

You agree to indemnify us against claims arising from content you upload or publish, from your breach of these terms, and from your violation of a third party’s rights.

11. Termination

You may stop using the products at any time by cancelling. We may terminate for material breach, for non payment, or where required by law. On termination your right to use the products ends and we may delete your data after the retention period set out in the privacy policy.

12. Governing law

These terms are governed by the laws of the State of [State], United States, without regard to its conflict of laws rules. The courts located in [State] have exclusive jurisdiction, and each party waives any objection to venue there.

13. Changes to these terms

We may update these terms. If a change is material we will give notice by email or in the product at least 30 days before it takes effect. The date at the top of this page always reflects the current version.

14. Contact

Questions about these terms go to hello@epoxlab.com, or by post to Epoxlab, LLC, [Registered address], [City], [State] [ZIP], United States.